We are currently looking for a Sr. Manager Business Applications to provide leadership and direction in the design, implementation and support of business application systems for the group. This is a highly technical role and will lead the application, development, maintenance and improvement of delivery operations for a portfolio of business applications to deliver IT service improvement to the business.
Managing the Application Development and Maintenance delivery of respective applications through direct and direction staff and directs the development teams in the areas of scheduling, technical direction, future planning and standard development practices.
Meets scheduled milestones to ensure project/program objectives are met in a timely manner and has an in-depth knowledge of the principles, theories, practices and techniques for managing the activities related to planning, managing and implementing systems analysis and application development projects and programs.
Report Application Development and Maintenance related performance to the business taking action where necessary to address performance issues.
Ensure compliance with best practices in Application Development and Support including establishing governance, standards and polices in this area
Participates in budgeting and capital equipment processes and quality improvement activities for the Applications Team.
Coordinate Application Development and Maintenance communications to the business (e.g. Incident alerts, change management etc.).
Monitor critical application governance and report on service level performance, generating improvement actions where necessary.
Ensure that every critical application have a technology roadmap, to maintain related hardware and software and reduce operational risk from out-of-support infrastructure in collaboration with other teams.
Manage customer satisfaction and service improvement programs, as well as escalation and complaint management.
Approve operational readiness for projects and releases.
Contribute to the definition of new vendor services in close collaboration with Senior Management and peers.
Ensure supplier and partners plans align with and support IT planning.
Work with the business to ensure that the disaster recovery capability meets business requirements, including planning, performance of testing, communication and restoration of services in response to a major outage or disaster, as well as setting up IT services at Disaster Recovery sites in coordination with the business and infrastructure teams.
Ensure compliance with appropriate internal control requirements for both internal and external suppliers, and provides assistance and support for audits, where applicable.
Successful deployment of application service related change programs.
Bachelor's Degree in Computer Science or Information Systems
Typically has 10 to 15 years of IT and business work experience including managing team(s) in systems analysis and/or programming functions. In dept knowledge of ERP systems implementation and Support of platforms like SAP, NAVISION, EPICOR etc.
Manages a team of System Analyst and Technical staff of Developers and Testers both FTE and Contractors. Reporting into the Group Head Of IT.